Support
We're a small team and we answer every request ourselves. Here's how to reach us and how quickly you'll hear back.
1. How to reach us
- Email support@tryhomeforce.com. For a critical issue, put URGENT in the subject line.
- In the app: Account → Get help.
- Status: status.tryhomeforce.com shows outages and updates.
- Help center: help.tryhomeforce.com has step-by-step guides for every feature.
2. Response times
| Priority | Examples | First response |
|---|---|---|
| Critical | Homeforce is down or you can't sign in; payments or payouts are failing; data is missing or wrong across your account; you suspect a security problem; QuickBooks, Xero or texting stopped syncing for your whole company | Within 4 hours, any day of the week |
| Everything else | How-to questions, a bug with a workaround, a single record that didn't sync, feature requests, billing questions | Within 1 business day |
A response means a person has read your request and replied; an automatic acknowledgment doesn't count. It isn't a promise that the problem is fixed by then. For critical issues we keep you updated until it's resolved.
3. Business hours
Business days are Monday to Friday, 9 am to 6 pm Eastern, excluding US federal holidays. A request that arrives after hours counts from the start of the next business day. Critical issues are answered around the clock.
The clock starts when your email reaches support@tryhomeforce.com or when you send a "Get help" request from the app.
4. What helps us help you
Tell us your company name, what you were doing, what you expected and what happened instead. A screenshot helps. For a sync problem, include the record name or number from Settings → Accounting → Sync log.
5. Outages and security
When something affects many customers, we post on the status page and email the owners of affected companies, with updates until it's resolved. If your data is involved in a security incident, we tell you without undue delay, as described in our data processing addendum.
Last updated Nov 6, 2026.