Messaging (SMS) terms

1. If you receive texts from a business that uses Homeforce

Home-service businesses use Homeforce to text their own customers about service those customers have asked for. The text comes from the business; Homeforce is the software it uses to send it.

How you opt in. You agree to get texts when you give a business your mobile number to book or ask about service, whether by phone, in person, or through its online booking form (which says, next to the Book button, that you'll get texts about the appointment). Agreeing to texts isn't a condition of buying anything.

What you'll get. Appointment confirmations and reminders, on-the-way and arrival notices, estimates, invoices and receipts, replies to your questions, and occasional service promotions. How often depends on your appointments and conversations with the business.

Reply STOP to stop all texts from that business's number. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT and REVOKE work too. You may get one final message confirming you've opted out, and no more texts after that unless you opt back in by replying START (or YES or UNSTOP).

Reply HELP (or INFO) for help. You can also contact the business directly, or email support@tryhomeforce.com.

Message and data rates may apply. Carriers aren't liable for delayed or undelivered messages.

We don't sell or share mobile numbers or text opt-in information with third parties or affiliates for their marketing or promotional purposes. Our Privacy policy explains how we handle information.

2. Quiet hours

Automated texts sent through Homeforce, such as reminders, follow-ups and campaigns, are held outside the business's sending hours and go out when sending hours start again. By default, sending hours are 8 a.m. to 8 p.m. in the business's time zone. A business can change its sending hours and the hours its AI assistant may reply; it's responsible for keeping them within what the law allows where its customers are.

Texts a person at the business sends by hand aren't held.

3. If your business sends texts through Homeforce

You're the sender of every text your business sends through Homeforce, whether a person, an automation or an AI agent sends it. You agree to:

• Get consent first. Only text people who've given you their number and agreed to receive texts from you. Get prior express written consent before sending marketing or promotional texts, and keep records showing when and how each person agreed.
• Identify yourself. Make clear which business is texting.
• Honor opt-outs. Homeforce records STOP replies and blocks texts to numbers that have opted out. Don't re-add opted-out people, text them from another number, or ask them to opt back in except as the law allows. Honor opt-out requests made in other ways too, such as "please stop texting me".
• Respect quiet hours and the time-of-day limits that apply where your customers are, including the Florida Telephone Solicitation Act and the federal Telephone Consumer Protection Act.
• Follow carrier rules. Texting from Homeforce numbers requires registering your business with mobile carriers (A2P 10DLC or toll-free verification). Give accurate registration information, and only send the kinds of messages described in your registration. Carriers can delay, reject, filter or limit messages, and texts are held until registration is approved.
• Keep content legal. Don't send content that carriers prohibit or restrict, including content about cannabis, illegal drugs, firearms, gambling, adult content, hate speech, or high-risk financial offers such as payday loans and debt relief, or anything that breaks our Acceptable use policy.

4. Fair use

Homeforce doesn't charge per text. Texting is meant for normal business use. If marketing or bulk texts from your business go well beyond what's normal for a business your size, we may pause marketing and bulk texts until the next calendar month. Job texts, reminders, invoices, automations and conversations with your customers keep sending. Texts sent through a phone system you connect (such as Quo) don't count toward fair use.

5. AI replies

If your business sets up an AI agent to answer texts, you're responsible for what it sends, whether you approve each reply or let it reply automatically, as explained in our Terms of service. Tell people they're texting with an automated assistant where the law requires it.

6. Suspension

We may pause texting for an account or number if we receive complaints, see high opt-out or carrier-filtering rates, or believe texts break these terms, the law, or carrier rules. We'll tell you why and work with you to fix it where we can.