Homeforce AI
AI CSR software that answers every call and books the job.
Day, night, or the first heat wave of summer — every caller gets a fast, friendly answer, and qualified calls land on your board as booked jobs.
14-day free trial. No credit card.
How it works
How AI CSR works in Homeforce
The AI CSR works your phones the way your best CSR would — with your rules, your prices, and a clear path to a person.
Every call
No more voicemail, no more busy signals.
The AI CSR picks up overflow during the day and every call after hours. It recognizes returning customers, pulls up their equipment and membership, and greets them in your company's voice.
Your rules
Follows your booking rules to the letter.
Service area, job types, arrival windows, emergency fees, membership perks, and what never to book over the phone — you set the rules, and the AI checks them on every call.
Real capacity
Books into windows your techs can actually hit.
The AI sees the same availability your CSRs do and only offers open windows. Booked jobs land on the dispatch board with notes, the caller gets a confirmation text, and your team sees what was promised.
Humans in the loop
Knows when to bring in a person.
Angry callers, billing disputes, commercial accounts, or anything outside your rules transfer to your team — or get a callback task with the full transcript and summary, so nobody asks the customer to repeat themselves.
What it can look like
Illustrative example: a 7-tech HVAC company missing roughly 20% of calls in peak season
- coverage without adding an after-hours answering shift
- 24/7coverage without adding an after-hours answering shift
- calls a week answered that would have gone to voicemail
- ~40calls a week answered that would have gone to voicemail
- additional booked jobs a week if about a third of those calls book
- ~15additional booked jobs a week if about a third of those calls book
- hold time for callers during morning rush overflow
- 0 minhold time for callers during morning rush overflow
Illustrative example for planning purposes, not a reported customer result. Your outcomes depend on your team, market, and setup.
Popular with
AI CSR connects to the rest of Homeforce — no exports or re-typing.
- Dispatch & schedulingOne drag-and-drop board for every tech and job.
- Online bookingLet customers book real open slots from your website.
- Call trackingKnow which ads ring the phone and which calls book.
- Two-way textingText customers from one shared, business-owned number.
- AI dispatchThe right tech on the right job, re-planned live.
- AI coachCall and visit coaching for every CSR and tech.
FAQ
AI CSR questions, answered.
Have a question we didn't cover? Book a demo and ask a product specialist.
Does the AI CSR replace my office staff?
It's built to cover the calls your team can't get to — after hours, overflow, and peak days. Your CSRs stay in control: they set the rules, see every booking, and take any call the AI hands off.
What happens when a caller wants a person?
The AI transfers the call to your team during business hours, or creates a callback task with the transcript and summary after hours. You decide which situations always go to a person.
How is the AI CSR priced?
It's a usage-based add-on available on any plan: billed per minute of calls the AI actually handles, with no minimums or commitments. Current rates are shown in the app before you turn it on.
Are calls recorded?
You can enable recordings and transcripts. Consent and disclosure requirements vary by state and country, so Homeforce lets you configure the greeting and disclosure your counsel recommends.
Will it quote prices?
Only what you allow. Many companies let it state diagnostic and after-hours fees from the pricebook, while replacement and project pricing is left to an in-home estimate.
Can I hear how it sounds before going live?
Yes. You can test it on your own phone, review sample transcripts, and start with after-hours only before expanding to overflow.
See AI CSR with your own jobs.
Start a 14-day free trial, or see it with your own jobs, techs, and pricebook in a 30-minute demo.
14-day free trial · No credit card · Month-to-month · Free data migration