Cookie notice
This notice lists the cookies and similar technologies used on our website and in the Homeforce app, what each one is for, and how to control them.
1. What cookies are
Cookies are small files a website stores in your browser. Similar technologies, such as your browser's local storage and tracking pixels, work in much the same way. We call all of these "cookies" here.
2. On our website (tryhomeforce.com)
| Name | Provider | Purpose | How long |
|---|---|---|---|
| hf_region | Homeforce | Remembers whether your region requires us to ask before using analytics, so the cookie banner shows when it should. Needed for the site to work properly. | 30 days |
| hf_consent (local storage) | Homeforce | Remembers whether you chose Accept or Decline. | Until you clear it |
| _ga, _ga_* | Google Analytics | Analytics: counts visits and shows how people use the site. | Up to 2 years |
| ph_* (cookie and local storage) | PostHog | Analytics: how people use the site and where sign-ups come from. | Up to 1 year |
| _fbp, _fbc | Meta | Ad measurement on our ad landing pages only: tells us whether our ads lead to sign-ups. | Up to 90 days |
Your choice. In the European Economic Area, the UK and Switzerland, analytics and ad measurement stay off until you choose Accept in the cookie banner. Elsewhere they're on by default. Anywhere, you can choose Cookie settings in the site footer and pick Decline to turn them off. Declining stops analytics and ad measurement; cookies they already set stay until they expire or you clear them. If you decline before they load, PostHog keeps nothing in your browser and Google Analytics doesn't set cookies. We don't use cookies for ad personalization in Google Analytics.
3. In the Homeforce app (app.tryhomeforce.com)
The app uses only first-party cookies that it needs to work. They're HTTP-only, so page scripts can't read them.
| Name | Purpose | How long |
|---|---|---|
| wh_session | Keeps you signed in | 30 days (1 hour during a support session) |
| wh_hq_return | Returns you to your own session after Homeforce support has looked at your account | 2 hours |
| hf_google_oauth | Protects the Sign in with Google step | 10 minutes |
| hf_portal_preview | Lets office staff preview a customer's portal read-only | 2 hours |
The app also uses local storage for preferences such as your theme, notification setting and dictation language, and the chat widget on a business's website stores a random visitor ID so the conversation continues if you reload.
In the signed-in office app, we use PostHog to understand which features are used, including session recordings that hide all text, typed input and images. Pages customers see, such as payment links, portals, booking forms and chat, don't load analytics.
The mobile app doesn't use cookies; it keeps your sign-in in your phone's secure storage.
4. Browser controls
You can also block or delete cookies in your browser settings. If you block cookies the app needs, you won't be able to stay signed in. Google offers a browser add-on to opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
5. Questions
Email privacy@tryhomeforce.com. More about how we handle information is in our Privacy policy.
Last updated Nov 5, 2026.