Appliance repair software
Appliance repair software that turns the second trip into the last trip.
Capture the model and serial on the first call, collect the diagnostic fee, order the right part, and book the return visit the moment it ships.
14-day free trial. No credit card.
Why Homeforce
Built around how appliance repair businesses actually work.
The problems appliance repair owners run into most — and how Homeforce handles each one.
- 01
Problem: Techs show up without the model number and spend the first twenty minutes finding it.
With Homeforce: Customers send the model and serial plate photo when they book, and it's attached to the appliance record before dispatch.
- 02
Problem: Parts orders live in a separate spreadsheet and return visits get forgotten.
With Homeforce: Parts are ordered from the job, tracked to arrival, and the return trip is booked automatically when they land.
- 03
Problem: Diagnostic fees are waived one day and charged the next.
With Homeforce: Diagnostic fees are pricebook items that apply automatically and can credit toward the repair when the customer approves it.
- 04
Problem: Warranty paperwork eats evenings at the office.
With Homeforce: Model, serial, purchase date, failure notes, and photos are captured on the job and exported in one tidy packet for the claim.
How it works
A day in a appliance repair business, on Homeforce.
From the first "my fridge stopped cooling" call to the parts return visit, every repair stays on one job.
Intake
Get the model number before the tech leaves the shop.
Online booking and CSRs ask for the brand, appliance type, and a photo of the rating plate. The diagnostic fee is confirmed up front, so there are no surprises at the door.
Appliance history
Every unit's history on the tech's phone.
The appliance record shows model, serial, install date, past repairs, and parts replaced. Techs add readings and photos, and the repair estimate is built from your pricebook.
Orders & return trips
Order the part. Book the return. Don't lose track.
Parts are ordered from the job with the supplier and ETA recorded. When the part arrives, the customer gets a text with two return windows, and the job moves to the board.
Documentation
Warranty paperwork done on the job, not at night.
For warranty and service-contract repairs, the job captures the details most claims ask for — model, serial, purchase date, failure description, part numbers, and photos — ready to export.
Reporting
Know how often you fix it on the first visit.
Track first-time fix rate, average parts wait, and revenue per job by tech and appliance type, so you know where to stock more parts and where to coach.
Built for appliance repair
The features appliance repair teams use most.
- Online bookingLet customers book real open slots from your website.Learn more
- Dispatch & schedulingOne drag-and-drop board for every tech and job.Learn more
- Customer managementEvery property, unit, visit, and invoice in one record.Learn more
- Inventory & purchasingKnow what's on every truck and what to reorder.Learn more
- PricebookFlat-rate pricing every tech quotes the same way.Learn more
- Mobile appEverything techs need in the field — even offline.Learn more
- Two-way textingText customers from one shared, business-owned number.Learn more
- Reporting & dashboardsReal-time numbers for owners, managers, and techs.Learn more
In the field
Diagnose, order, return, and close — on one job.
First visits, parts waits, and return trips stay on the same job, so the customer's history, the diagnostic fee, and the final invoice all line up.
- Common parts tracked on every van
- Return visits booked from parts arrival
- Diagnostic fees credited to approved repairs
- Photos and readings saved to the appliance
FAQ
Appliance repair software questions, answered.
Have a question we didn't cover? Book a demo and ask a product specialist.
Can Homeforce track parts orders and return trips?
Yes. Parts are ordered from the job with supplier and ETA. When they arrive, Homeforce texts the customer to choose a return window and puts the visit on the board.
How do diagnostic fees work?
Add a diagnostic fee to your pricebook and attach it to repair job types. You can set it to credit toward the repair when the customer approves the estimate.
Does it help with warranty claims?
Homeforce captures the details claims typically require — model, serial, purchase date, failure notes, parts, and photos — and exports them in one packet. Submitting the claim and meeting each program's rules stays with your team.
Can customers send model numbers when they book?
Yes. Online booking can ask for appliance type, symptoms, and a photo of the rating plate, which attaches to the appliance record before dispatch.
Run your appliance repair business on Homeforce.
Start a 14-day free trial, or see it with your own jobs, techs, and pricebook in a 30-minute demo.
14-day free trial · No credit card · Month-to-month · Free data migration