Sales & marketing
Two-way texting software that keeps every customer conversation in one place.
Your office and techs text from a shared business number, and every thread sits on the customer record — not on someone's personal phone.
14-day free trial. No credit card.
How it works
How two-way texting works in Homeforce
Texting is the channel customers answer. Homeforce makes it a team tool with history, ownership, and automation.
Mobile
Techs text from the app, never their personal number.
Technicians message customers from the Homeforce mobile app using the business line. If a tech leaves, the history stays with the customer — and the customer never has the tech's cell.
Saved replies
Fast, consistent answers to the questions you get daily.
Build saved replies with merge fields for name, arrival window, tech, and links. One tap sends a polished message with the right details filled in.
Automatic texts
Job updates go out without anyone typing them.
Confirmations, reminders, on-my-way messages, invoices, and review requests trigger from job status. Turn each on or off, and edit the wording to sound like you.
What it can look like
Illustrative example: a 4-person office handling texts for 12 technicians
- customers save and recognize, instead of a dozen personal cells
- 1 numbercustomers save and recognize, instead of a dozen personal cells
- of customer texts searchable on the record when a tech moves on
- 100%of customer texts searchable on the record when a tech moves on
- a week back if 60 routine updates a day send automatically
- ~6 hrsa week back if 60 routine updates a day send automatically
Illustrative example for planning purposes, not a reported customer result. Your outcomes depend on your team, market, and setup.
Popular with
Two-way texting connects to the rest of Homeforce — no exports or re-typing.
- Customer managementEvery property, unit, visit, and invoice in one record.
- Mobile appEverything techs need in the field — even offline.
- ReviewsAsk every happy customer for a review at the right moment.
- PaymentsCard, ACH, and tap to pay — collected in full.
- Web chatTurn website visitors into booked jobs, day or night.
- Call trackingKnow which ads ring the phone and which calls book.
FAQ
Two-way texting questions, answered.
Have a question we didn't cover? Book a demo and ask a product specialist.
Can customers text our existing business number?
Yes. Connect your existing business line through Quo or RingCentral, or port your number to Homeforce. If you'd rather keep texting separate, you can also add a new local number.
Can we send photos and documents?
Yes. Customers can send photos of the problem, and your team can send photos, estimates, invoices, and payment links in the thread.
How do customers opt out?
Customers can reply STOP at any time. Opt-outs are honored automatically and shown on the customer record, so no one texts them by mistake.
Do techs see every conversation?
Permissions control who sees what. Techs typically see threads for customers on their jobs, while office roles see the full inbox.
Is texting included in every plan?
Two-way texting is included on every plan with flat pricing. There's no per-user texting fee.
See two-way texting with your own jobs.
Start a 14-day free trial, or see it with your own jobs, techs, and pricebook in a 30-minute demo.
14-day free trial · No credit card · Month-to-month · Free data migration