Homeforce AI
AI coach software that turns every call and visit into coaching.
Homeforce reviews calls and in-home visits against your playbook, so every CSR and tech gets specific feedback the same day — not once a quarter.
14-day free trial. No credit card.
How it works
How AI coach works in Homeforce
Coaching that used to need a manager listening in now happens after every interaction — privately, and tied to your own playbook.
Standards
Coach to the way your company sells and serves.
Define the steps that matter for each call type and visit type — greeting, discovery, presenting options, membership offer, wrap-up. The AI scores against your playbook, not a generic script.
CSR coaching
Turn more callers into booked jobs.
Every recorded call gets a transcript, a playbook score, and the one or two moments that mattered most. CSRs see exactly what to try on the next call.
Tech coaching
Better visits, without a ride-along.
With the tech's consent and the customer's where required, visit audio becomes a summary and a playbook score. Techs see which steps they skipped and how their option presentations compare to the team.
Managers
See where the whole team needs help.
Managers get trends by person and by playbook step, so team meetings focus on the step most people are missing instead of whatever came up last week.
What it can look like
Illustrative example: a shop with 3 CSRs and 8 techs where managers review a handful of calls a month
- calls and visits a month reviewed instead of the few a manager can listen to
- ~1,000calls and visits a month reviewed instead of the few a manager can listen to
- feedback after each interaction, while it's fresh
- Same dayfeedback after each interaction, while it's fresh
- booking rate if coaching moves it from 70% to 75% on 600 calls (+30 jobs)
- +5 ptsbooking rate if coaching moves it from 70% to 75% on 600 calls (+30 jobs)
- playbook step to focus the next team meeting on
- 1playbook step to focus the next team meeting on
Illustrative example for planning purposes, not a reported customer result. Your outcomes depend on your team, market, and setup.
Popular with
AI coach connects to the rest of Homeforce — no exports or re-typing.
- AI CSRAnswers every call 24/7 and books the job.
- Call trackingKnow which ads ring the phone and which calls book.
- Estimates & proposalsGood / better / best options, signed on the spot.
- Reporting & dashboardsReal-time numbers for owners, managers, and techs.
- Voice-to-notesTechs talk; clean job notes write themselves.
FAQ
AI coach questions, answered.
Have a question we didn't cover? Book a demo and ask a product specialist.
Does AI coach replace managers?
No. It handles the listening and scoring so managers can spend their time on the coaching conversations themselves, with specific examples in hand.
Are reviews private?
Each person sees their own reviews. Managers see their team. You control who can see transcripts and whether scores are shared on team dashboards.
Is visit audio required?
No. Call coaching works from recorded calls. Visit coaching is optional and uses audio captured by the tech in the mobile app. Recording consent rules vary by location, so you configure the disclosure your counsel recommends.
Can I change what it scores?
Yes. Playbooks are fully editable by call type and visit type, and changes apply to future reviews.
Which plans include AI coach?
AI coach is included on Pro, Scale, and Enterprise.
See AI coach with your own jobs.
Start a 14-day free trial, or see it with your own jobs, techs, and pricebook in a 30-minute demo.
14-day free trial · No credit card · Month-to-month · Free data migration